Privacy Policy

GREEN REAL ESTATE AGENCY


PRIVACY POLICY

Green Real Estate Agency is a trading name of Green QAM Pty Ltd
ACN 681 259 905 | ABN 59 681 259 905

Last updated February 2026

Green Real Estate Agency is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, hold, use, disclose, store and dispose of personal information when you attend an open home, make an enquiry, apply to rent a property, sell or lease a property through us, visit our office, use our website, or otherwise engage with our services.

  1. Privacy statement

If you provide us with your personal information, we may contact you regarding property listings, promotions and related products and services. We may use your personal information within Green Real Estate Agency and disclose it to authorised representatives and service providers who assist us in delivering our services.

Some of our service providers may store data on servers located overseas, including in the United States and the Philippines. By providing your information, you consent to these overseas disclosures.

If you do not provide required personal information, we may not be able to provide services to you or provide them to the expected standard.

We generally do not collect sensitive information unless you voluntarily provide it or it is required by law. You have the right to access and request correction of personal information we hold about you.

  1. Functions and activities

We collect, hold, use and disclose personal information to carry out our business activities, including:

• marketing and selling properties for vendors
• leasing and managing properties for landlords
• facilitating property sales and leasing transactions
• registering attendance at inspections
• responding to enquiries and requests
• assessing tenancy applications
• verifying identity and conducting reference and credit checks
• preparing contracts and lease documentation
• managing trust accounts
• providing customer support and handling complaints
• conducting marketing and promotional activities
• complying with legal and regulatory obligations
• managing business operations, staff, contractors and recruitment

  1. Personal information we collect

Personal information may include your name, address, contact details, date of birth, identification details, employment and income information, rental history, financial information, trust account details, property details and communication history.

At open homes and inspections, personal information is collected electronically through our secure registration system. Access is restricted to authorised personnel and protected by multi factor authentication.

If you are an employee or contractor, we may collect additional information including employment history, referees, tax file number, police checks and other information required by law.

  1. How we collect information

We collect personal information directly from you when you:

• make enquiries online, by phone or in person
• attend property inspections or open homes
• apply to rent a property
• engage us to sell, lease or manage a property
• subscribe to communications
• provide feedback or lodge a complaint
• apply for employment or contract roles
• interact with our website or social media platforms

We may also collect information from third parties such as:

• tenancy application platforms including Snug Pty Ltd
• referees and employers
• credit reporting bodies
• government agencies and regulators
• service providers assisting in transactions
• publicly available sources

All third party information is required to be collected in accordance with Australian privacy laws.

  1. Tenancy applications

All tenancy applications are processed through Snug Pty Ltd. By submitting an application through Snug, you consent to identity verification, employment and reference checks and credit checks where applicable.

Snug manages application data in accordance with Australian privacy laws and provides relevant information to us for assessment of tenancy suitability.

  1. Cookies and website analytics

Our website may use cookies and analytics tools such as Google Analytics to improve functionality and user experience. These tools may collect information such as IP address, device type, pages visited and referral sources.

You may disable cookies via your browser settings, however this may limit website functionality.

Google Analytics data may be stored on servers located outside Australia. Google handles information in accordance with its own privacy policy.

  1. Disclosure of personal information

We may disclose personal information to:

• vendors, landlords, purchasers and tenants
• solicitors, conveyancers and legal advisers
• lenders, valuers and insurers
• tradespeople and service providers involved in transactions
• software, CRM and IT providers
• marketing and data analysis providers
• regulatory and government authorities
• law enforcement agencies where required by law

We do not sell or monetise personal information.

  1. Direct marketing

We may send marketing communications about properties and related services. You may opt out at any time using the unsubscribe function or by contacting us directly.

Even if you opt out of marketing, we may still contact you for legal, regulatory or transaction related purposes.

  1. Storage and security of information

Personal information is stored in secure digital systems protected by passwords and multi factor authentication. Access is restricted to authorised personnel and revoked immediately when employment ends.

Physical documents are scanned into secure systems and then destroyed using cross cut shredding and professional confidential destruction services.

Trust account records are retained for at least seven years in accordance with NSW legislation. Other information is retained only as long as required and is securely deleted or permanently de identified when no longer needed.

  1. Data breaches

We comply with the Notifiable Data Breaches scheme. If a data breach occurs, it is immediately contained and escalated internally. Our IT security provider, Empower IT, is engaged to assess and secure affected systems.

Where required, affected individuals and the Office of the Australian Information Commissioner will be notified.

  1. Access and correction

You may request access to or correction of your personal information by contacting us in writing and verifying your identity. We aim to respond within 30 days.

We may refuse access in limited circumstances permitted by law and will provide reasons if this occurs. A reasonable fee may apply for retrieval of records.

  1. Complaints

If you believe we have breached your privacy rights, please contact our Privacy Officer. We will investigate and respond in writing within 30 days.

If unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

  1. Contact details

Privacy Officer
Green Real Estate Agency
994 Victoria Road
West Ryde NSW 2114

Phone 02 9807 8899
Email [email protected]
Website www.grea.com.au

  1. Disclaimer

Information on this website is provided in good faith but without warranty as to accuracy or completeness. Use of the website is at your own risk.

Copyright in website content belongs to Green Real Estate Agency. Non commercial use is permitted. Commercial use without permission may result in legal action.

  1. Browser support and accessibility

Desktop browsers supported
Internet Explorer 10 and above
Safari 7 and above
Google Chrome 42 and above
Mozilla Firefox 37 and above

Mobile devices supported
iPhone 5S and above
Samsung Galaxy S5 and above

Tablets supported
iPad 4th Generation and above
iPad Mini 2 and above
Samsung Galaxy Tab 4 10.1 and above